FREQUENTLY ASKED QUESTIONS

You’ve Got Questions — We’ve Got Answers

Welcome to the Crooked Creek HOA Help Center — your number one source for all the answers you seek about our community. At CrookedCreek HOA revamp, our community members mean the world to us, and we go the extra mile to assist you in any way possible. Check out the answers to previously asked questions, and get in touch directly if you can’t find what you need.

WHEN ARE ASSESSMENTS DUE AND HOW SHOULD I PAY?

Enter the Answer to your Question here. Be thoughtful with your answer, write clearly, and consider adding examples. This can help your visitors get the help they need quickly and easily.

WHAT ARE THE COVENANTS, DOCUMENTS & RESTRICTIONS OF YOUR COMMUNITY?

Click on Link to access Covenants, Documents and Restrictions

Covenants, Documents and Restrictions Link

WHO SHOULD I CONTACT IF I SPOT A BURNED OUT STREET LIGHT?

Please reach out to Heritage Property Management On-Site Manager at crookedcreekpm@heritageproperty.com or call 770-569-4103

Where can I find information on the Crooked Creek HOA

You can find information on the Crooked Creek HOA by visiting our official website at www.crookedcreekhoa.org. Our website contains essential information such as community guidelines, upcoming events, board member contacts, financial reports, architectural guidelines, and important announcements. Additionally, you can also find information in our community newsletter, which is distributed electronically to all homeowners. If you have specific questions or need further assistance, you can contact our HOA management company at crookedcreekpm@heritageproperty.com . We are committed to keeping our homeowners informed and connected.
What is the Crooked Creek Clubhouse address

The Crooked Creek Clubhouse address is 14250 Crooked Creek Drive, Alpharetta, GA 30004. The clubhouse serves as the central hub for community events, meetings, and recreational activities for residents of the Crooked Creek Homeowners Association. It features a pool, tennis courts, and indoor event space, making it a key amenity for our community members. If you have any questions or need more information about the clubhouse, please feel free to contact our HOA office. Access to the amenities only for members of Crooked Creek Homeowners.
Where can I see HOA Documents and Member details.

Logon to Heritage Property Management Site to access all HOA homeowner only information. https://portal.heritageproperty.com/login
How do I get answers to my HOA questions?

Send and email to the property manager at crookedcreekpm@heritageproperty.com
When do I pay dues and assessments?

You pay quarterly. January 1st, April 1st, July 1st and October 1st. Late assessments will incur late fees.
Where do I get FOBs for my car or for amenities?

Come to the office and the property manager will assist you. 14250 Creek Club Drive HOA Office
When are the Crooked Creek HOA BOD meetings?

They are listed on the calendar in this website under "Calendar". They are listed in the Crooked Creek HOA Calendar.
How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
Can I insert an image, video, or GIF in my FAQ?

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

Frequently Asked Questions

Q: Can I park on the roads 7X24? Where can I park?

A: All vehicles parked in open view and not in a garage must be parked in your driveway. Street parking is NOT permitted. No vehicle shall be left and/or unattended in any common areas. No overnight parking in the Common Area is allowed. Temporary Street Parking of 4 hours or less is permitted only. 10 Minutes Load and Unload Only – Park in Clubhouse Parking Lot. We kindly remind all residents and visitors to be mindful of parking regulations within our community. Street parking is only permitted in designated areas and should not obstruct traffic flow or block access to driveways and fire hydrants. Overnight street parking is not allowed without prior approval from the HOA board. Vehicles parked on the street must be in good working condition and have current registration and tags. Please ensure your guests are aware of these parking guidelines to avoid any inconvenience or potential violations.

Q: How do we get the street lights repaired?

A: STREET LIGHT REPAIRS: Contact Sawnee Electric by following these steps to report the issue. Contact Sawnee Electric: Phone: Call Sawnee Electric's customer service at (770) 887-2363, Monday through Friday, from 8:00 AM to 5:00 PM. Provide the representative with the street light location, pole number (if available), and a description of the problem. Online: Visit Sawnee Electric's website at https://www.sawnee.coop/report-streetlight and click on the "Report an Outage" button. Fill out the online form with the required information, including the street light location, pole number (if available), and a description of the problem.

Q: Who do I contact with questions and or issues?

A: HOA Office Hours and Contact information: This is a new schedule for the HOA Office hours to enable the daily community business and time for community projects. Monday – Friday 1PM-4PM Office Open Hours. Amber supports working on projects, board initiatives and homeowner issues. This open office policy enables her and the board to meet our weekly goals. Amber Collins is property manager for Heritage Property Management Services, Inc. crookedcreekpm@heritageproperty.com 770.569.4103

Q. How do I get the Architectural Standards Committee requests for outside color, landscaping, driveway, sidewalks, roofs and decks for approvals.

A. Here is the ASC Information: Any Exterior Change requires an ASC request. All Architectural Standards Committee (ASC) requests are reviewed monthly. All requests need to be submitted 2 business days prior to either the first or third Monday of the month, to be considered for review. Check with the City of Milton on all home improvements for City of Milton permitting policies. At these meetings, requests will be reviewed and approved/disapproved or assigned to a committee member for personal follow up with a homeowner. Tree Removals require a City of Milton permit. The HOA BOD and ASC will not allow external changes without submitting your work to the HOA ASC. If you violate the ASC policy and or procedure, you will be required to rectify the work. Violators will be fined. The Committee has 14 days to provide a response to the homeowner. If you have an emergency situation, such as tree falling down or storm damage, you can make the repair and submit the request as soon as possible. Always please call the HOA office as soon as possible in these situations. Please reach out to the HOA Office for further information: 770.569.4103 crookedcreekpm@heritageproperty.com asc@crookedcreekhoa.org. In addition, monthly violations patrols are being conducted to make sure the community is meeting the community standards. Crooked Creek HOA Design Guidelines Tree Removal Process states: Tree removal must be done in coordination with the City of Milton and the ASC. The removal of flowering trees and native trees is discouraged by the HOA. The ASC will consider the impact on the natural environment and topography for healthy trees.

Q: Can my family or I use the golf course walk areas to walk, ride bikes or vehicles?

A: Unless you are playing a sanctioned round of golf, you should not be playing ball, walking, running, riding any vehicle/bike and or fishing on their private property. This is not our property. Again, it is not a green space. Remember, Iron Horse Golf Club cart paths are only for Iron Horse Golf Club golfers.

Q: What is a "management company," what do they do, and how do I reach them?

A: A management company is contracted by the Board of Directors to provide such services as: Collection of assessments, supervision of subcontractors, obtaining bids for subcontracted services, providing financial statements and collection reports, as well as a general clearing house for problem solving, communications with homeowners and the Board of Directors and to serve in an advisor capacity. The management company reports directly to the Board and all decisions are made by a majority vote of the Board of Directors. The management company may be reached online through the Management Office page on this website or by phone from the numbers listed on the Contact Us page on this site.

Q: What is a homeowner's association?

A: It is a non-profit corporation registered with the State and managed by a duly elected Board of Directors. Its purpose is to maintain all common areas and to govern the community in accordance with the provision of the legal documents: CC&Rs, Bylaws, and Articles of Incorporation. The governing legal documents for the association may be viewed online. The corporation is financially supported by all members of the homeowners association. Membership is both automatic and mandatory.

Q: What are the Governing Documents?

A: The Covenants and By-laws are the governing legal documents that authorize the operation of the planned community as a non-profit corporation. The Documents were recorded by the County recorder's office of the County in which the property is located and are included in the title to your property. Failure to abide by these Documents may result in a fine to a homeowner by the Association. The governing legal documents for the association may be viewed online.

Q: What is the Board of Directors?

A: The Homeowner's Association again is a corporation and therefore a governing body that is required to oversee its business. The Board of Directors is elected by the homeowners, or as otherwise specified in the bylaws. The limitations and restrictions of the powers of the Board of Directors are outlined in the Association governing documents.

Q: Are there any other rules?

A: Our association has developed Rules and Regulations as provided for in our Governing Documents and have been adopted by the Board of Directors. Rules are established to provide direction to the homeowners for common courtesies with regard to parking, vehicles, pets and pool use hours, etc. In addition, Crooked Creek has adopted Architectural Guidelines with procedures for submitting requests to make exterior changes to your home. Such changes may include patio covers, decks, landscaping, exterior color changes and additions. These rules and guidelines are set up to maintain the aesthetic value and integrity of the community on behalf of all owners, and hopefully protect the market value of your investment as well. Violations of these rules may result in action by the Board of Directors and a fine. In addition, if you proceed with an exterior improvement or change, without written approval of the Board of Directors, or Architectural Committee, as applicable, you will be required to remove or correct the alteration and/or be fined for the violation.

Q: Are Board Meetings open to all residents? If so, where and when are they held?

A: All Board meetings are open to members of the community. Meetings are held monthly at the Clubhouse; contact the HOA office for more details.

Q: How do I get involved in the Community?

A: Contact the HOA officer for more information on available committee opportunities.

Q: How do I register my vehicles for Gate Entrance?

A: The HOA office will provide each family with two (2) transponders for vehicle access and two (2) fobs for amenity and gate access. Additional transponders and fobs can be purchased at the HOA office.

Q: How do I reserve the Clubhouse?

A: The HOA office can provide forms and availability information.